幫助中心

It is recommended to make reservations in advance, especially for popular car models, long weekends, cherry blossom season, maple leaf season, and summer vacation, as vehicles tend to fill up more quickly. If it's a last-minute appointment, you can contact us first to confirm if there are any available vehicles.

Yes, but you must comply with Japanese riding regulations. Generally speaking, foreign travelers need to provide: • passport • A valid international driver's license (1949 Geneva Convention format). • Original driver's license of this country We will first help confirm whether the information complies with local Japanese regulations before arranging subsequent appointments.

no. If you hold a Japanese residence card or have a Japanese medium- or long-term residence status, you usually cannot use an international driver's license to rent or ride a car in Japan; you need to hold a Japanese motorcycle driver's license.

To confirm your eligibility for riding in Japan and the details of your reservation, the following information is usually required: • Car pick-up date and time • Return date and time • Desired car model • passport photo • Nationality • International driving license photos • Do I need an ETC card? • Do we need to rent a helmet? • Insurance Plan Selection If you are participating in a group tour or a customized itinerary, we will confirm other information separately.

Once your reservation is confirmed, please be sure to bring the following on the day of your appointment: • Original passport • Original driver's license of one's own country • Original international driver's license (Japanese translation for Taiwanese passengers) • Other documents that we notified you in advance to prepare If the documents are incomplete or the qualifications are not met, the vehicle cannot be dispatched in Japan.

Can. Simply tell us your riding experience, preferred riding style, planned route, or desired motorcycle type, and we can recommend a more suitable option for you.

It would be a good fit, but we suggest you let us know your experience first. Japan's road environment is relatively orderly, and the riding rhythm is very different from that in Taiwan. As long as you prepare well in advance, choose the right model of bicycle, and understand the basic rules, your first time riding a bicycle in Japan will usually leave a very good impression.

Car rental costs vary depending on the vehicle model, rental period, insurance plan, and accessory requirements . An actual quote will be provided to you after the date and vehicle model are confirmed.

Business hours are generally 09:00–18:00 . If you have made a reservation in advance, you can arrange an earlier or later pick-up and drop-off time depending on the situation. Please feel free to contact us to confirm any special requirements.

In principle, vehicles should be picked up and returned at designated locations.

Can. We offer helmet rental services; some basic models are provided free of charge, while higher-end models must be purchased separately. If you have a preferred style of hat, you are also welcome to bring your own.

Some accessories are available for rent or purchase, depending on the store's availability and the reservation details. If you have any needs for navigation, shooting equipment, communication accessories, etc., we suggest you make your request when you make an appointment, and we will help you confirm.

Yes, ETC cards can be rented. The actual highway toll will be calculated based on the usage record and settled when the vehicle is returned.

You can specify the model of vehicle you wish to purchase, and we will try our best to arrange it. However, in cases of maintenance, repairs, postponement of the previous rental, vehicle rescheduling, or full availability during peak season, a replacement vehicle of the same class may be required. The actual situation will be subject to confirmation and reply.

Japan's weather changes quickly, but in the event of normal rain, vehicles will usually still be able to operate as usual. If there are adverse weather conditions, special warnings, or situations that are clearly unsuitable for riding, we will assist in adjusting the arrangements as needed. Cancellation and rescheduling rules will be subject to the actual booking conditions.